Frequently Asked Questions
Everything you need to know about your NexiGo experience.
What is the standard shipping time for orders?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. generally takes 3-5 business days depending on your location.
Do NexiGo products come with a warranty?
Yes, all NexiGo electronics include a standard one-year limited warranty that covers manufacturing defects. You can also register your product online to receive an additional year of coverage.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How can I track my package after it has shipped?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your webcams and controllers compatible with Mac and PC?
Most NexiGo peripherals are plug-and-play compatible with Windows, macOS, and Linux. Specific compatibility details can be found on the individual product pages.