Returns & Exchanges
At NexiGo, we stand behind the quality of our electronics and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your device isn't the perfect fit, we make the return process simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to start the process.
Prepare the Package
Securely pack the item in its original packaging, including all cables, manuals, and accessories that were included at the time of purchase.
Ship the Item
Affix the prepaid shipping label provided by our support team and drop the package off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the device, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing